Joel Day
Engineer and Data Enthusiast
- Location Renton, WA
- joel@joelbd.com
Data driven support engineer with experience in program management and small business ownership. A self-starter with a passion for technology and information who thrives in a team environment and masters new tools, software, and concepts quickly and eagerly.
Networks
Professional Skills
Work Experience
2018 - current
Technical Support Engineer
Microsoft
Global Subject Matter Expert in multiple components. Responsible for designing and leading data driving product and process improvements.
2015 - 2018
Astrophysics Student & Instructor
University of Washington
Taught and graded introductory undergraduate Physics to ~120 students holding study and office hours.
GPA 3.74
2012 - 2014
Customer Support Engineer
Moz
Diagnose and solve user technical issues. Created a suite of tools used internally (Java, SQL, HTML, CSS). Training development and management.
2010 - 2012
Tier III Networking Support
Nintendo of America
Tier 3 networking support for NOA software and hardware. Home networking troubleshooting.
Education
2015-2018
Bachelor of Science in Astronomy (honors) & Applied Physics
University of Washington
2013-2015
Associates of Science
South Seattle College
Contact Me
Feel free to contact me
- E-mail joel@joelbd.com